TSM Compliance Strategy | Tenant Satisfaction Measures

To keeps tenants happy you’ve got to keep them full stop—

We help housing associations meet Tenant Satisfaction Measures with a tenant-first approach built around clear communication, proactive maintenance and continuous feedback. By showing your tenants you care about their challenges, you can build trust that keeps your homes occupied for longer.

Why it matters—

Improve TSM scores
Build the communication habits and tools that TSMs are designed to measure, rather than scrambling to report on them after the fact.

Reduce void periods
Happier tenants stay longer, which means fewer void periods and a more stable income for your organisation.

Strengthen trust
Consistent, jargon-free communication shows tenants you take their satisfaction seriously, at every stage of their tenancy.

Avoid additional admin and fines
Poor TSM scores or missing data act as red flags, triggering non-routine inspections and direct questioning from the RSH. This can result in mandatory requirements to submit and execute formal remedial or improvement plans as well as uncapped fines.

Need to improve your TSM score? Use the button below to book a consultation and we can create a step-by-step action plan with you to map out how we can turn things around together. You can also submit this as proof that you’ve taken remedial action.

Arrange a consultation

Communications Strategy

Communications Strategy—

We help you map out the year ahead, bookmark key campaigns, and plot in timings for when creative work needs to start in order to get approved and created in time for delivery. We’ll help guide your comms and campaigns towards TSM compliance and reduce the pressure on your organisation.

Campaigns

Campaigns—

We give you more time to focus on tenant satisfaction and conducting surveys and more personal outreach by taking on the production of your campaigns. We manage everything, including copywriting, design, proofing, data, print and delivery. Your campaigns get better engagement and your internal team can focus on other tasks, all contributing to a better TSM score.

Sustainability

Sustainability —

Looking to work with an eco-friendly partner? We operate a print and replace scheme that plants trees to offset print, all our websites and digital platforms are hosted on green energy, and our office space promotes recycling and uses low energy lighting.