Housing Association Intranet Systems & Tenant Portals

Refine your operations and tenant communications with intelligent systems.

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Tenants not clear where or how to communicate?—

In order to ensure compliance with Tenant Satisfaction Measures (TSMs), housing associations need to ensure communication channels are accessible for all tenants and also deliver an engaging user experience. The best way to do this is by developing a custom-built tenant portal, designed with your community in mind.

Comms in one place

Comms in one place—

We’ll build you a system that allows tenants to raise issues, let you share announcements, and make it easy for multiple members of staff to keep track of issues raised.

A tenant portal provides your community with a 24/7 system in which to communicate and provide feedback in a dedicated app. This helps tenants and your tenant satisfaction team keep track of conversations and issues.

Proactive communications

Proactive communications—

Provide timely and regular updates on things like repairs and complaints, and keep tenants informed at every stage of a process. Use automated notifications via the tenant portal/app for appointment confirmations or progress updates.

Tenant feedback

Tenant feedback—

Using digital platforms to manage tenant feedback data is essential. Structured resident satisfaction surveys allow you to track key performance areas, address specific concerns and improve your services.

Make it clear that you are regularly carrying out rigorous, mandatory gas, fire, and electrical safety checks to give tenants peace of mind regarding building safety and neighbourhood management.

Your tenant portal can also provide you with analytics around how many and how often your tenants are using the system to put data into annual reports.

Information hub

Information hub—

Tenant portals don’t just need to be about communications between your team and your tenants. They’re a great place to upload helpful guides and articles about damp and mould, anti-social behaviour, and a list of contact information or downloadable resources.