Senior Account Manager

Full-time | Festival Park | Staffordshire

We’re looking for an awesome and experienced addition to our Client Services team.

If you’re a Senior Account Manager or Director looking to take the next step in your career, then this could be the perfect opportunity for you!

A few things you probably need to know… We’re looking for someone who can hit the ground running and start building lasting relationships with our clients. You ideally need a minimum of 3 years’ experience in an agency environment, a passion for marketing and excellent communication skills.

Skills to pay the bills

• 3+ years’ experience of working in a full service or digital agency environment in a client services role
• Passionate about all things marketing and strategy
• Excellent communication and organisational skills
• Confident co-ordinating timelines and schedules
• Accurately understands and executes project and creative briefs
• Innovative and creative
• Customer focused
• Self-starter, uses initiative
• Fast-learner and multi-tasker
• Sociable with a desire to work in a motivated & fun team
• Thrives in a fast paced and collaborative environment
• Excellent Microsoft Office skills
• Strong attention to detail
• Clearly articulates feedback
• Natural problem solver

It would be awesome (and we’d really love you!) if you also have any of the desirable skills we’re looking for…

• Experience in growing client accounts and pitching

What you’ll be doing

• You’ll be part of the team managing the relationship with clients and delivering first-class levels of customer service
• Managing client campaigns, making sure all the elements of that campaign are built, implemented and managed on time and to budget
• Progressing marketing activity prescribed for the client
• Planning and delivering marketing campaigns for clients whilst also keeping up to date with the latest trends
• Keeping in touch with clients at key points and proactively reporting results to them
• Dealing with any account issues and resolving with the help of internal teams
• Leading client meetings
• Quality assuring the information we receive and send to the client
• Documenting your work with each client including the use of our job CRM system
• Reviewing results with the team to ensure that everything is on track for the client
• Identifying any opportunities for growth with your clients and ensuring profitability of your accounts
• Getting to know our clients and their wider business, ensuring we are positioned as a key partner and extension of their team
• Occasional travel to client meetings

What you’ll get

• Competitive salary dependant on experience
• Bonus scheme
• Flexible start and finish time
• 33 Days holiday (including bank holidays)
• Additional holiday after 5 years’ service
• 24 days work from home allowance
• Bupa Health Expenses Plan
• Death in Service cover
• Company Pension
• Creative & culture filled modern office
• Relaxed working environment
• Regular team events
• Free Nespresso, tea, coffee and fresh fruit
• Job growth & role development
• Be part of a growing and multi-skilled team

Still interested?

We’re looking to hire the right person immediately, so why not apply now!